Privacy Policy

Privacy Statement

We take your privacy seriously, and this privacy statement explains how hearthglee.com (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. It also includes anonymous data linked to information that enables direct or indirect identification of you. Personal data does not include data that has been irreversibly anonymized or aggregated to the point where we can no longer identify you—whether by combining it with other information or through any other means.

Promoting Safety and Security

We adhere to the principles of legality, legitimacy, and transparency, using and processing only the minimum amount of data necessary for specific purposes. We implement technical and administrative measures to protect the security of your data. We use personal data to help verify accounts and user activities, as well as to enhance safety and security—for example, by monitoring for fraud, investigating suspicious or potentially illegal activities, and addressing violations of our terms or policies. This processing is based on our legitimate interest in ensuring the safety of our products and services.

Below is a detailed description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide:

We collect personal data you provide when using our products and services or interacting with us in other ways, such as when creating an account, contacting us, participating in an online survey, or using our online help or chat tools. If you make a purchase, we collect personal data related to that transaction. This includes your payment information (such as your credit or debit card number and other card details), account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about your use of our services and products:

When you visit our websites, we may collect data about the type of device you use, your device’s unique identifier, your device’s IP address, your operating system, the type of internet browser you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine your device’s approximate location, which helps us improve our products and services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, communicate with you, offer targeted advertisements and services, and protect both us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to support the provision, improvement, and development of our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. This processing is based on our legitimate interest in offering you high-quality products and services and ensuring business continuity. If you enter a contest or other promotion, we may use the personal data you provide to administer these programs. Some of these activities have additional rules that may include more details on how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

With your prior express consent, we may use personal data to send you marketing communications about our own products and services, communicate with you regarding your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing emails, please contact us to opt out. We also use your data to process and respond to your requests when you get in touch with us. With your prior express consent, we may share your personal data with third-party partners who may send you marketing communications about their products and services. With your prior express consent, we may also use personal data to personalize your experience with our products and services (as well as on third-party websites and applications) and to measure the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, you may withdraw your consent at any time by contacting us.

Definition of "Cookies"

Cookies are small text files used to store information on web browsers. They are widely used to store and retrieve identifiers and other information on computers, phones, and other devices. We also use other technologies—including data stored on your web browser or device, identifiers associated with your device, and other software—for similar purposes. In this Privacy Statement, we refer to all these technologies collectively as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services—for instance, by personalizing content, offering and measuring advertisements, understanding user behavior, and ensuring a safer experience. Please note that the specific cookies we use may vary depending on the particular websites and services you access.

Disclosure of Personal Data

We make certain personal data available to strategic partners who work with us to provide our products and services or assist with marketing to customers. We only share personal data with these companies to provide or improve our products, services, and advertising; we will not share it with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅱ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Children

Our products and services are intended for adults. Accordingly, we do not knowingly collect, use, or disclose data from children under 16. If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact  us  if you become aware that a child under 16 has provided us with personal data.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may   contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and  contact us to close any account you may have created.

Contact Us

If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us:

chat@hearthglee.com